Contact Us
Contact Beneolens
We're Here to Answer Your Questions
Questions about a product, delivery status, or recent purchase?
Beneolens provides customer support by email for matters related to our online store.
Please use the contact information below so your inquiry reaches the correct team.
Customer Support Email
Our website:
We aim to review customer messages as promptly as reasonably possible during normal working days.
Help With an Existing Order
For assistance with an order, it is helpful to include:
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Your order number.
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The email address used at checkout.
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The product name, if relevant.
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A short description of your question.
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Photos or supporting details when necessary.
Please do not send complete payment card numbers or passwords by email.
Product Questions
If you need information about product options, shades, descriptions, or available specifications, contact us before placing an order.
Our team can assist with information available for the relevant listing.
Delivery and Return Support
For questions about shipping or tracking, include your order number in your message.
For return requests, refunds, damaged products, or incorrect deliveries, contact us before sending any parcel.
You can review our policies here:
Shipping & Delivery: https://beneolens.com/pages/shipping-delivery
Return & Refund Policy: https://beneolens.com/pages/return-refund-policy
The company's registered business address is not the designated customer return shipping location.
Privacy Inquiries
For requests concerning personal information or privacy rights, please email:
Include "Privacy Request" in the subject line to help identify the nature of your inquiry.
Our Privacy Policy is available at:
https://beneolens.com/pages/privacy-policy
Legal Business Information
Store Name: Beneolens
Operator: Dongguan Chenqi Trading Co., Ltd.
Registered Address:
No. 26, Heyu 3rd Lane, Huangjiang Town, Dongguan City, Guangdong Province, China
Email: support@beneolens.com
Official Website: https://beneolens.com
We appreciate your interest in Beneolens.