Terms of service
Terms of Service
Last Updated: October 27, 2026
1. Introduction
Welcome to Beneolens, an online store specializing in makeup, cosmetics, and selected beauty accessories.
Our website is operated by Dongguan Chenqi Trading Co., Ltd.
These Terms of Service outline the conditions that apply when browsing our website, using store features, or ordering products.
By using the website or purchasing goods, you agree to the applicable Terms, subject to any mandatory consumer rights provided by law.
2. Our Business Details
Store Name: Beneolens
Business Operator: Dongguan Chenqi Trading Co., Ltd.
Registered Address: No. 26, Heyu 3rd Lane, Huangjiang Town, Dongguan City, Guangdong Province, China
Contact Email: support@beneolens.com
Website: https://beneolens.com
3. Customer Responsibilities
Customers must provide accurate information when completing checkout, including delivery and contact details.
Users must not interfere with website security, attempt unauthorized access, use fraudulent payment information, or engage in unlawful activities.
A customer placing an order must be legally able to enter into the transaction or have the authorization required by applicable law.
4. Products and Availability
Beneolens sells beauty and cosmetic products through its online catalog.
Product descriptions are provided to assist shopping decisions.
We make reasonable efforts to display accurate product specifications, images, options, prices, and availability.
Colors and finishes may appear different depending on photography, lighting, and screen settings.
Product availability may change. If we discover a material error affecting a placed order, we will notify the customer and provide an appropriate resolution.
5. Checkout and Payment
Customers can review the product price, available delivery options, applicable taxes, and other required charges before submitting payment.
Payment methods depend on the options offered by the checkout system.
Payment processing is handled by authorized providers.
Orders may be subject to payment verification and reasonable fraud-prevention procedures.
If we cannot fulfill a paid order, the customer will receive the applicable refund in accordance with law.
6. Order Fulfillment
Orders are normally prepared within 1–3 business days after confirmed payment.
Shipping transit is estimated at 7–15 business days for deliveries to the United States and 10–25 business days for other supported international destinations.
These estimated periods begin after dispatch.
Additional details are available in our Shipping & Delivery Policy:
https://beneolens.com/pages/shipping-delivery
7. Changing or Canceling an Order
Customers who need to change or cancel an order should contact support@beneolens.com promptly.
We will attempt to assist before the order has been dispatched.
Once a parcel is in transit, the return procedure may be necessary.
These conditions do not restrict any mandatory cancellation rights granted by applicable law.
8. Return and Refund Conditions
Beneolens provides a 30-calendar-day return request period after delivery for qualifying purchases.
Eligibility depends on the item's condition, product type, reason for return, and applicable legal rights.
Opened or used cosmetics may be excluded from voluntary change-of-mind returns where legally permitted because of hygiene considerations.
This does not affect rights concerning defective, incorrect, damaged, or nonconforming items.
Full details:
https://beneolens.com/pages/return-refund-policy
9. Cosmetic Product Information
Customers should read product information, available ingredient lists, and usage instructions before using cosmetics.
Individual preferences and sensitivities vary.
If a product causes an unexpected reaction, discontinue use and seek appropriate professional guidance when needed.
Nothing in this section reduces consumer rights concerning product safety or quality.
10. Website Materials
Product images, written material, store branding, and other website content may be protected by intellectual-property laws.
You may not use protected content for unauthorized commercial purposes.
Rights belonging to third parties remain with their respective owners.
11. External Technology Providers
Beneolens uses Shopify to operate its e-commerce website.
Other providers may assist with payment, fulfillment, communications, security, advertising, or other functions.
The use of third-party services does not remove any legal obligations that Beneolens has toward its customers.
12. Privacy Practices
Personal information is handled in accordance with our Privacy Policy and applicable law.
Privacy Policy:
https://beneolens.com/pages/privacy-policy
Customers may use available privacy settings and contact methods to make eligible privacy requests.
13. Service Availability and Liability
We aim to keep the website accessible and functioning properly, although technical interruptions or maintenance may occasionally occur.
To the extent permitted by law, liability may be limited for losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded, including applicable rights relating to defective products, fraud, or intentional misconduct.
14. Governing Law and Disputes
These Terms are interpreted under the laws of the People's Republic of China, without excluding any mandatory consumer protections applicable in the customer's jurisdiction.
Customers may first contact support@beneolens.com to seek an informal resolution.
Any unresolved dispute may be referred to a court or other competent authority having jurisdiction under applicable law.
15. Changes to the Terms
We may update these Terms to reflect changes in our business operations, services, or legal obligations.
The latest version will be made available on this website.
Updates will not retroactively remove legally protected rights arising from earlier purchases.
16. Contact Information
Beneolens
Operated by Dongguan Chenqi Trading Co., Ltd.
No. 26, Heyu 3rd Lane, Huangjiang Town, Dongguan City, Guangdong Province, China
Email: support@beneolens.com
Website: https://beneolens.com