Return & Refund Policy
Return & Refund Policy
Last Updated: October 27, 2026
Your Purchase, Our Return Process
Beneolens understands that sometimes an item may not meet your expectations or an order may arrive with a problem.
This policy sets out the steps for requesting a return, the conditions for eligible products, and how approved refunds are handled.
Please read the information below before returning a purchase from https://beneolens.com.
1. Return Request Period
Customers may request a return for eligible products within 30 calendar days after delivery.
Return requests should be submitted by email to:
This voluntary return period is separate from, and does not replace, any additional rights required by consumer protection law.
2. Requirements for Eligible Returns
For returns requested because of a change of mind, items should generally meet these conditions:
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The return is requested within 30 calendar days of delivery.
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The product has not been used.
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The item remains in its original condition.
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Original packaging is included where applicable.
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Proof of purchase or the order number is available.
Due to hygiene and safety considerations, opened or used cosmetics may not qualify for voluntary change-of-mind returns where such exclusions are allowed by law.
These exclusions do not remove applicable legal remedies for defective, damaged, incorrect, or nonconforming goods.
3. Starting a Return
Before sending back an item, please email support@beneolens.com.
To help us identify your purchase, include:
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Your order number.
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Your name and order email address.
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The product you want to return.
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The reason for your request.
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Photos if the item is damaged, defective, or incorrect.
We will review the request and provide relevant return instructions.
Please do not send a parcel without first contacting our support team, as this may delay identification and processing.
4. U.S. Return Receiving Address
For returns directed to our currently published United States receiving location, the address is:
Return Recipient: Dianne Collins
Street Address: 210B S. High St., Apt. 3
City: Bowling Green
State: Missouri (MO)
ZIP Code: 63334
Country: United States
Return Delivery Phone: +1 573-470-5088
This location is a designated return parcel receiving point and is separate from the registered business address of Dongguan Chenqi Trading Co., Ltd.
The telephone number above is intended for delivery coordination, not customer service inquiries.
For order questions, use support@beneolens.com.
Please follow the return instructions provided by customer support, as routing may differ depending on the order.
5. Return Shipping Responsibility
For eligible voluntary change-of-mind returns, customers generally pay the return postage unless otherwise agreed or required by law.
If an order arrives damaged, defective, or with an incorrect product, please contact our support team for an appropriate remedy.
Responsibility for return shipping in those circumstances will be handled in accordance with applicable consumer law.
We recommend keeping your postal receipt and using a service that provides tracking.
6. Damaged or Incorrect Orders
If you discover an issue when opening your parcel, please inform us as soon as reasonably possible.
Photos of the item and packaging can help us investigate.
Reporting visible problems within seven calendar days is encouraged for efficient assistance, but this recommendation does not shorten statutory rights that apply for a longer period.
Depending on the circumstances, eligible remedies may include a replacement, refund, or another legally appropriate solution.
7. Inspection and Refund Approval
Returned products may be inspected to determine whether the relevant return requirements have been met.
We will communicate the result of the review by email.
Approved refunds are generally sent through the original payment method.
Where legally permitted, original outbound shipping charges for voluntary change-of-mind returns may not be refundable.
Refunds concerning defective or otherwise nonconforming goods will be handled according to applicable law.
8. Refund Timing
Once a refund has been approved and the applicable conditions are satisfied, we aim to initiate it within five business days.
Additional time may be required by your bank, card issuer, or payment provider before the credit becomes visible.
If the law requires an earlier deadline or a different refund process, we will follow that requirement.
For questions about an approved refund, email support@beneolens.com.
9. Order Cancellations
To request cancellation, please contact us as soon as possible after placing your order.
For orders that have not been dispatched, we will make reasonable efforts to process the request.
If the parcel has already been shipped, the return process may apply.
Mandatory cancellation rights remain unaffected.
10. Exchanges
Exchange requests are subject to product condition and stock availability.
If a direct exchange is not practical, we may arrange an eligible return and advise you on placing a new order.
Please contact customer support before sending an item back.
11. Contact and Company Information
Store Name: Beneolens
Business Operator: Dongguan Chenqi Trading Co., Ltd.
Registered Business Address:
No. 26, Heyu 3rd Lane, Huangjiang Town, Dongguan City, Guangdong Province, China
Customer Support Email: support@beneolens.com
Website: https://beneolens.com